The app is down and I'm about to pay my bill at the restaurant. How do I redeem a deal?

In the unfortunate event that you are unable to access the app when you're about to redeem a deal, please follow these steps to do a manual redemption:

1. Show proof of your membership to the restaurant staff and request for them to do a manual deal redemption.
   
   Here are some ways to prove your membership:
   • On   showing your current membership plan type.
   • On the Membership Details page showing your current membership plan type
     (Profile >Settings > Burpple Beyond > Membership details)
   • Email invoice showing your Burpple Beyond membership plan type, date and email address
     
     
2. Provide the staff with the following information:
   • Your Full name
   • The email address that is associated with the Burpple membership plan
   • Burpple username (they may take a photo of your Profile page in the app)
   • The phone number that is associated with the Burpple membership plan
     
     
3. The restaurant will forward the manual redemption request to Burpple.
   
   
4. Once the deal is manually redeemed by us, you will receive a confirmation email, and the deal will also be marked as redeemed in the app.