1. First, you need to update your email address to the one you wish to use via the Edit Profile page in the Burpple app.
2. Once that is updated, log out of your account (now linked to the new email address you used in step 1) and reset your password by following the steps detailed here.
- You can only update your email address in the app.
- Make sure there are no typos when you key in your updated email, otherwise you won't be able to receive the reset password email.
If you encounter any issues, please send us an email at firstname.lastname@example.org with the following information:
- your device type and operating system (e.g. iPhone X, iOS 12)
- your Burpple app version (you can find this via the Profile tab>Settings>scroll all the way to the bottom of the page)
- your username
- your new email address
- your email address associated to your Facebook account
Feel free to include any other information that may be helpful including screenshots or screen recording, if relevant.