- Select on Login with Email (app) or Log In (web), then select on Forgot your password? (app) or Forgot? (web).
- Enter the email address associated with your Burpple account and tap on Reset Password (app) or Send Reset Link (web).
- Follow the instructions in the email to reset your password via the provided link.
- We recommend that you open the reset password link in an incognito window
- Check that you are logged out of your Burpple account on the web before opening the reset password link.
- Make sure you key in the right email address. If you can't access the email you used to register, we will not be able to give you access to this account.
- The password reset link is only valid for 24 hours. If 24 hours has lapsed, do request for a new one.
If you need further assistance, please drop us an email at firstname.lastname@example.org.